If Qleerly is not what you expected, write to sales@qleerly.ai within 14 days of a payment and we refund it in full.
You can ask for a full refund within 14 days of any payment, whether it is your first month, a renewal, or a top-up. We ask only that the plan has not been used heavily in that period — the window is there so you can try Qleerly properly, not to cover a month of full use.
This matches the right of withdrawal you have as a consumer in the EU for a digital service.
Refunds are issued by Paddle.com Market Ltd, which is the merchant of record for every purchase and the seller shown on your receipt. The money returns to the payment method you used. Banks usually take a few working days to show it.
Qleerly AI AB never holds your card details, so the refund has to go back the same way it came in.
Subscriptions are charged monthly in advance. After the window has passed we do not refund the current month, but you can cancel at any time from your account page and you will not be charged again. You keep access until the end of the period you have already paid for.
The 14-day rule is a floor, not a ceiling. If Qleerly was unavailable, charged you twice, or did not do what this site says it does, write to us and we will make it right regardless of when you bought it.
Extra usage bought from your account page follows the same 14-day window. Unused top-up answers never expire, so there is no rush to spend them.
Qleerly AI AB, Rombäck 481, 841 74 Fränsta, Sweden — sales@qleerly.ai